Thankyou for shopping at www.thelashcore.com , Our returns policy allows customers to return items within 14 days of receiving your order, provided they have a receipt and that all items are unopened and in their original packaging/condition to qualify for a refund or exchange. To start the return process, contact us by our contact form or via Instagram @thelashcore, we will provide you with the necessary instructions. Please note that shipping costs for returns are the responsibility of the customer unless the item is defective or the wrong item was sent. Please note it could take up to 14 days for your refund to be processed and all money returned. Thank you for your understanding!